Refund policy

SECTION 25 – RETURNS AND CANCELLED ORDERS

This returns policy is applicable to orders placed via the internet only.

Your intention to return your purchase must be made in writing to our customer services team at sales@keighleytimber.co.uk

The product must be unused and returned to us within 14 days of purchase. It is the customers responsibility to arrange and pay for the return of the goods. If requested we can arrange to uplift the goods from the customer, however a carriage charge will be made for this service. The cost of this will be deducted from the refund of goods returned

Orders which are cut, and custom made to your requirements will not be exchanged or refunded.

We will not accept any product/s for return if it has been assembled, modified, or customized in any way including being subject to the application of chemicals or paints.

It is your responsibility to arrange for the product to be delivered to the said returns address: Unit 4, Breighton Industrial Estate Bubwith YO8 6DJ. Delivery charges applied to your order will not be refunded. We reserve the right to refuse a return if the product is not in the condition it was delivered. We will also require a copy of proof of purchase and payment.

You will receive a full refund of the price paid once the goods have been accepted by us and they have been deemed to be in the original delivery state.

Refunds and reimbursements will be made to the customer as soon as possible and not exceeding 30 days.