Terms & Conditions

This website is operated by Keighley Timber & Fencing. Throughout the site, the terms “we”, “us” and “our” refer to Keighley Timber & Fencing. Keighley Timber & Fencing offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns and Cancelled Orders Policy, which is located further down in this document.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Keighley Timber & Fencing, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Keighley Timber & Fencing and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at sales@keighleytimber.co.uk.



You are deemed to have placed an order with us by ordering via our online checkout process. Confirmation of your order will be sent by email. Should any changes be required please contact our office by email stating what the changes are to be. Please state your name, postcode, order number and delivery date (if this has been agreed) and email to: sales@keighleytimber.co.uk

In some instances, we may not be able to process the order. These are:

  1. If there has been a product or pricing error
  2. If the goods are not available (an alternative will be offered)
  3. If payment is not authorised
  4. If it is logistically impossible for us to deliver goods to the location due to access or where service fees apply

We will notify the customer of any changes and/or additional charges. Should the customer accept the new revision the order will be processed, in the case that the customer does not accept the revision a full refund will be given.


Online payments are processed by our secure payment system via Shopify Payments.


Delivery is available to Yorkshire and the surrounding areas, but some charges will apply please check our delivery zones for additional charges.

Delivery lead times are shown in working days (Monday to Friday, excluding bank holidays). Delivery is arranged to the convenience of both the customer and the company. While it is not possible to give accurate times, on the day of delivery you will be contacted no later than 9 am to update you with an estimated time.

We will use all reasonable efforts to keep to the delivery date. In circumstances beyond our control i.e lock-outs, strikes, machinery breakdown, transport breakdown, shortage of materials/workforce etc, we reserve the right for a reasonable extension of time. Notification of such changes will be made as soon as possible. We cannot be held responsible for loss of earnings etc. in these circumstances.

When ordering a building, consideration must be given to the access required. A minimum of 8 ft head clearance may be required for certain buildings to gain access to the base. If access is restricted, please let us know at the time of order.

It is the customer’s responsibility to provide reasonable unobstructed access for the delivery and fitting to take place.

Where this is not the case and access makes it impossible for us to deliver/or fit the building, it will be left at the nearest point to the property for the customer to handle, if the customer requests a return visit this will be subject to an additional charge of which the minimum cost will be £50, but this may increase depending on the distance travelled.


Every effort is made to ensure that your order arrives in good condition, however if you receive faulty or broken goods you should notify our office within 48 hours. We will require photographic evidence of the damage together with a brief description and this is to be emailed to: sales@keighleytimber.co.uk. If the goods are damaged, we will send out replacement parts and collect the damaged item/s. It is the customer’s responsibility to take reasonable care of the goods until they have been collected by us.


This returns policy is applicable to orders placed via the internet only.

Your intention to return your purchase must be made in writing to our customer services team at sales@keighleytimber.co.uk

The product must be unused and returned to us within 14 days of purchase. It is the customers responsibility to arrange and pay for the return of the goods. If requested we can arrange to uplift the goods from the customer, however a carriage charge will be made for this service. The cost of this will be deducted from the refund of goods returned

Orders which are cut, and custom made to your requirements will not be exchanged or refunded.

We will not accept any product/s for return if it has been assembled, modified, or customized in any way including being subject to the application of chemicals or paints.

It is your responsibility to arrange for the product to be delivered to the said returns address: Unit 4, Breighton Industrial Estate Bubwith YO8 6DJ. Delivery charges applied to your order will not be refunded. We reserve the right to refuse a return if the product is not in the condition it was delivered. We will also require a copy of proof of purchase and payment.

You will receive a full refund of the price paid once the goods have been accepted by us and they have been deemed to be in the original delivery state.

Refunds and reimbursements will be made to the customer as soon as possible and not exceeding 30 days.


If an order has been placed but then needs to be cancelled by the customer this can be done via email to sales@keighleytimber.co.uk. Please give 7 days’ notice of your intention to cancel.


The customer must provide a solid level base, i.e concrete, flag stones, decking etc

Reasonable unobstructed access is required, some buildings may require head room of at least 8 ft. We require notice if the carry from kerbside is greater than 25 meters. Due to health and safety legislation we are not able to carry sections over roofs hedges, fences etc. Clear access all round the base is required.

All our buildings require additional room for the roof overhang, allow a 10-inch clearance all around the building. Please allow for this when placing bases near to boundary walls.

If on arrival the base prepared by the customer is not to a sufficient standard, the installation may be suspended at the discretion of the fitting team or a disclaimer will be required, signed by the customer. This disclaimer will void any warranty due to the inadequacy of the base supplied by the customer.

Upon suspended installations the product can be left for self-assembly by the customer, or a new installation date arranged. A return visit will be subject to an additional re-visit charge of £50 plus travelling costs depending upon the installation area.

If you have any concerns over base requirements, please contact us as soon as possible.


Although every effort is made to make the information as accurate as possible the dimensions given are approximate and may vary slightly. Therefore, we are not able to give exact measurements for our buildings. Specifications are correct at time of publication but can be subject to alteration or withdrawal at any time without prior notice to the customer. It is our policy to seek to improve quality design and service and we reserve the right to amend, alter or change materials used at our discretion when it is deemed necessary.


We offer a 12-month manufacturer’s warranty on all our buildings. This however does not cover acts of nature including damages caused by extreme weather conditions, flooding, strong winds, gales etc. We strongly recommend that your new building is covered on your household insurance.

Timber is a natural product. Splits, warping and knot holes can occur. Unfortunately, these are beyond our control and no liability can be accepted by us or our manufacturer if this should happen. Some movement may occur after delivery. To minimize expansion and contraction it is essential to maintain your building. We recommend the application of an oil-based wood preservative upon installation and annually thereafter.


In the event of a complaint or grievance the customer is required to make contact by email to:


Please state the following: name, invoice number, delivery date and nature of complaint. We will respond to any customer complaint with 5 working days of the complaint been made. A mutually acceptable remedy and timescale will be agreed between the company and the customer.


All buildings are made to order by our shed manufacturer Timclad Ltd trading as York Timber. Once the order has been made online, and the 18% deposit has been paid, Timclad will be in contact to arrange payment for the remainder of the balance and to agree a suitable delivery date.