Frequently Asked Questions
When can I expect to get a delivery date?
Once you have placed your order we will be in contact to give you your specific delivery date.
Do you deliver to my area?
We deliver to the majority of the UK. We do not send items overseas. Please see our Delivery Information page for more details.
Is delivery free?
Free delivery is offered throughout Yorkshire, and charges may apply for deliveries outside Yorkshire. Please see our Delivery Information page for more details.
Can I change details on my order?
Sure, give us a call on 01535 611222 and we will be happy to help with any changes you require.
Do you provide an installation service?
Yes, installation is free with all our garden buildings.
Will installation happen on the same day as delivery?
Your delivery and installation will happen on the same day.
Do I need to do anything in preparation for the installation team?
There must be reasonable and clear access to your base and no height restrictions in order for our fitting teams to carry out installation (Minimum 8ft height clearance required).
We require a suitable solid spirit level, level base to be in situ in order for our fitting teams to install your building
Do the prices include VAT?
Yes, all of our prices are inclusive of VAT.
Cancellation before Delivery
If your order hasn’t been delivered and you’d like to cancel, we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel.
Every order is made with a non refundable deposit.
However, if your order includes personalised requirements, there is no right to cancel.
Cancellation after Delivery
It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges. We would also require your cancellation request in writing by post or email.
Do you have a show room where I can view your products?
Sure, pop down to Keighley Timber & Fencing, located on Goulbourne Street in Keighley. Check out our opening times here.
Does the shed come with a floor?
All of our garden buildings come complete with a floor.
Can I order a shed without windows?
Yes, we have many different options and styles for each of our garden buildings.